Returns

EXCHANGE / RETURNS POLICY

We try our best to Quality Control all products before we send them out, but sometimes (rarely actually!), manufacturing defects especially in sealed boxes and packages escape us. Sorry about this in advance! 1. If you received a faulty or wrong item, email us within 5 days of receiving your order with your order ID and email address used in the original transaction so that we can trace your order.2. Provide photos of the faulty item next to the envelope / box showing your address and all relevant images that can aid us in our investigations and submissions to the manufacturer or our packing department.3. We will either send you a replacement or offer a refund for the faulty item depending on the stock situation of the affected item. You may be required to send the defective item back to us.4. If you are returning an item for refund that you enjoyed free shipping for; we will deduct the shipping fee that we subsidized during your order when making the refund.  

1. All Kuji, Blind Boxes, Gashapon, Snacks and Drinks purchased, whether in-stock or pre-ordered; are strictly non-refundable, regardless of reasons, including but not limited to: 
- Orders are not pulled yet,
- Pre-order arrival delays,
- Stock quantity status in error,
- Change of pull dates,
- Remaining items not as assumed by buyer,
- Change of mind / no longer needed,
- Mis-read / missed out reading information,
- and any other reasons. 

2. All pre-order items that are not cancelled by manufacturer, regardless of whether there are  arrival delays.3. Costumes, Clothing  or other items that are customized / special sizes4. Free gifts 

Kindly note that all sales are final. No refunds/ cancellations are offered for items that we fulfill according to our product description. We do, however, offer exchanges if you change your mind for items not in the list above. Products need to be sent back to us in original unused, unopened condition. 1. Online purchases need to be sent back to us within 7 days of receiving the order.2. You are responsible for any costs associated with returning the item to us and relevant redelivery charges. 3. If you choose to exchange for item(s) of higher value, you will be required to top up the difference.4. For online purchases, if you choose to exchange for item(s) with lower value, we will reimburse the difference in the form of store credit only.